Cancellations, Made Simple

We know plans change — life happens. That’s why we offer a 8-hour cancellation window.

Cancel 8 hours or more before your class and the credit goes right back to your account.
Cancel within 8 hours of class time, and the credit is forfeited + a $15 late cancel fee will apply.

Need to cancel? Just open the Salted Cycle app, head to Upcoming Reservations, and hit Cancel Reservation. Done and done.

All About Charges

Rides must be paid in full before you clip in.
No exceptions — your spot won’t be confirmed until you’ve completed the checked out.

Forgot your water? No stress.
We’ve got bottles available in-studio. If you’re short on change, we’ll simply charge the card on your account. Easy.

Gift cards, good vibes.
Salted gift cards can be used for class packs or passes, and can’t be redeemed for cash.

Card declined? It happens.
Just update your payment info in your account before your next visit — we’ll be ready when you are.

FOR OUR YOUNGER RIDERS

We love welcoming the next generation of movers. To ride with us, you must be at least 12 years old and taller than 4’10”.

Under 18? Bring a parent or guardian to your first class — they’ll need to sign a quick consent form in person before ride.

A Few Extras to Know

• Max of 2 rides per day. For safety and recovery, that’s our limit.

• Lock it up. We’ve got lockers, and we can’t be responsible for lost or stolen items. Left something behind? Check our Lost + Found — we hold items for 30 days before donating or tossing.

• Expiry date — keep an eye on your pass timeline and track it on your profile.

• Limitless memberships: These start on your first ride and run for 1, 3, 6, or 12 months. Got the 12-month pass? You can pause it once a year for up to 10 days.

• Heads up: Our pricing may be subject to change —Sweat? Guaranteed.